Sr Product Manager

Company: T-Mobile
Location: Bellevue
Posted on: November 1, 2024

Job Description:

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!A Sr Product Manager for the Device Protection Team is a visionary, strategist, analyst, customer evangelist, respected leader of execution, and professional relationship builder all rolled into a single dynamic package. The Sr Product Manager is ultimately accountable, responsible, and has ownership of Device Protection, its platforms, services, experiences envisioned and created to drive the product to it's highest potential. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business goalsp, securing funding, and leading a cross-functional team as well as key partners to deliver against the opportunity.

Device Protection is a unique product in that it supports multiple partners, vendors and is highly regulated. This product stretches across multiple brands (i.e Metro and T-Mobile brands) and is sold and supported in all channels. (Care, Retail, TFB etc)

A Sr Product Manager for Device Protection is a "generalist" using deep customer insight, critical thinking, commercial, analytical, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives.

No day is the same for the Sr Product Manager. Day to day activities or responsibilities include: conducting market research; generating product requirements; resolving specifications; defining long-term strategy of the product; leading contracts with vendor; creating the product road map; helping drive and support technical delivery end to end; defining scope for releases/product increments; partnering with development, project/program management, marketing, and other essential team members to define release schedule; and support/drive go-to-market activities as needed.Responsibilities:

• Owns product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope, or suite of products. This includes creating, managing, maintaining and communicating product vision and strategy.
• Partners with business, internal/external collaborators/vendors and Leadership to understand current customer experiences, identifies areas of opportunity.
• Conducts analysis of quantitative and qualitative data to identify product innovation.
• Works with partners and follows enterprise process to secure and maintain product funding.
• Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product, and incorporates analyses into product process.
• Drives specific ad hoc analysis and presents information to executive level management on request.
• Works with external third parties to assess partnerships and licensing opportunities.
• Maintains current understanding of tech trends. Assesses how trends impact the roadmap or create opportunity for innovation of the product.
• Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpetuating the customer-first attitude.
• Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for highly complex products with multiple transactions and touchpoints. This work may include creation of prototypes.
• Collaborates with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap.
• Supports sales, marketing, and other partner teams with the necessary product knowledge and additional documentation.
• Also responsible for other Duties/Projects as assigned by business management as needed.Qualifications:
  • 7+ years of relevant Product Management experience in an agile software product development environment.
  • Advanced level understanding of customer experience.
  • Consistent record to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence.
  • Strong requirements elicitation, and shown writing skills including the ability to write concisely and clearly for different audiences.
  • Strong analytical skills with shown ability to identify/analyze/synthesize product use data and use the data to drive decisions.
  • Bachelor's Degree required.* At least 18 years of age
    * Legally authorized to work in the United States
    
    Travel:
    Travel Required (Yes/No):Yes
    
    DOT Regulated:
    DOT Regulated Position (Yes/No):No
    Safety Sensitive Position (Yes/No):No
    
    Base Pay Range: $121,600 - $219,400Corporate Bonus Target: 20%The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ293265&paradox=1At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out .Never stop growing!As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

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