General Manager
Company: Xponential Fitness
Location: Redmond
Posted on: January 26, 2025
Job Description:
General Manager Job Description
General Managers are responsible for meeting studio sales goals,
membership renewals, and ancillary service goals by pre-planning
with strategic new customer outreach, in-club leads (first-time
riders), and securing member referrals. Under the management of a
Franchise Owner and with the support of a CycleBar Experience team,
General Managers must exemplify leadership qualities in all areas
of the business. They must have the ability to build lasting
relationships with prospective and current members in order to
build a strong ambassadorship and retain members. The General
Manager is rooted in hospitality and upholds our Mission of fueling
energetic communal experience.
Requirements:
- 2+ years of retail/service sales or fitness sales
experience.
- Confident in generating personal sales and training Sales Reps
in sales.
- Ability to manage and drive 2 revenue streams: memberships and
retail.
- Must be fluent in English and have excellent communication and
strong interpersonal skills in person, on the telephone, and via
email.
- Ability to excel in a fast-changing, diverse
environment.
- Ability to recognize areas of improvement and make changes
using good judgment.
- An affinity and passion for fitness.
- Solid writing and grammar skills.
- Highly organized, proficient in data management, ability to
prioritize and meet deadlines.
- Professional, punctual, reliable, and neat.
- Strong attention to detail and accuracy.
- Trustworthy and ability to handle confidential
information.
- Ability to work harmoniously with co-workers, clients, and the
general public.
- Proficiency with computers and Studio software.
Duties:
- Lead Generation
- Strategically engage in marketing efforts to generate leads for
the studio.
- Lead Management
- Following the LASER process in order to convert Leads to
Members.
- New member acquisition and converting non-members to
membership.
- Membership and Rider Relations
- Build rapport and lasting relationships with all
members.
- Retain existing members and engage with them in a way that
generates referrals.
- Handle all Rider concerns with a solutions-focused attitude in
a timely manner.
- CBX Team
- Hire and train new CBX Team Members.
- Manage CBX schedule.
- Supervise CBX Team Performance and Drive Results.
- Financial Performance
- Collaborate with Studio Owner to set monthly, weekly, and daily
targets.
- Conduct pre-planning on a monthly/quarterly basis to ensure
financial targets are met.
- Operations
- Maintain cleanliness and organization of the Studio.
- Ensure all technology is working and submit trouble tickets
when necessary.
Compensation & Benefits:
- This position offers a competitive base + bonuses based on
experience & performance.
- Commission paid on sales.
- Opportunity to bonus based on performance.
- Complimentary CycleBar Classes at Studio.
Company Overview:
CycleBar is the world's first and only Premium Indoor Cycling
franchise. We offer concierge-level service, premium amenities, and
an invigorating, concert environment designed to Rock Your Ride. We
are an inclusive, inspiring, low-impact/high-intensity cycling
experience for all ages and body types. No matter where you are in
your fitness journey, CycleBar will calm your mind, elevate your
mood, and revive your senses.
We are currently seeking a high-energy, passion-filled, and
sales-motivated individual who is fitness-minded and has a love for
the community and our brand! We are a fast-growing Indoor Cycling
Franchise looking for individuals who want to grow with us! Our
CycleBar Experience Associate delivers the CycleBar experience and
helps drive daily sales.
Requirements:
- Excellent sales, communication, and customer service skills
required.
- Must have genuine hospitality and passion for people.
- Possess leadership ability.
- Ability to take on tasks from other leaders on staff.
- Goal-oriented with an ability to achieve sales in memberships
and retail.
- Ability to learn and use the Club Ready software
system.
- Must be fluent in English and have excellent communication
skills via in person, phone, and email.
- Must be able to work under pressure and meet tight
deadlines.
- Must have proficient computer skills.
- Must have flexibility for a non-traditional schedule including
some holiday, early-morning, and weekend availability.
Physical Requirements:
- Must be able and willing to move bikes, and perform minor bike
maintenance.
- Must be willing to clean CycleTheater, Bathrooms, Lobby,
etc.
- Must be able to lift up to 30lbs.
Qualifications:
- 1 year in a supervisory role.
- 1 year in a sales role.
- Preferred prior Fitness Front Desk Sales experience.
Responsibilities:
- Be the lead and supervise CBX staff.
- Help train CBX staff on sales and providing premium level
customer service.
- Provide top-of-the-line service to all new and existing
riders.
- Execute sales and hospitality process of first-time rider
experience, follow up, and close potential members.
- Meet member and retail sales goals assigned by General
Manager.
- Ensure CBX staff meets goals during their shift.
- Work collaboratively with studio management and franchise
owner(s).
- Participate in special events (health fairs, grand openings,
marathons, and community and hospital events) to promote the
club.
- Assume responsibility for developing selling skills.
- Maintain brand standards and initiatives.
Benefits:
- Ride for free at ANY time when there is a bike
available!
- Leave the stuffy clothes behind, it's all leggings and shorts
here!
- Work a non-traditional structured schedule!
- Let your voice be heard! You will have access to others in the
CycleBar community from your studio, studios across the country,
and the corporate team!
#J-18808-Ljbffr
Keywords: Xponential Fitness, Bellevue , General Manager, Executive , Redmond, Washington
Didn't find what you're looking for? Search again!
Loading more jobs...
