Technical Program Manager 2 - Customer Experience Platform Team (Hybrid - Seattle)

Company: Nordstrom Inc.
Location: Seattle
Posted on: February 2, 2025

Job Description:

Technical Program Manager 2 - Customer Experience Platform Team (Hybrid - Seattle)
The Technical Program Manager II (TPM II) at Nordstrom is a dynamic role that requires a combination of technical expertise, strategic thinking, and strong communication skills. The TPM II is responsible for driving the execution of technology programs and projects within the Customer Experience Platform (CXP) Organization from inception to delivery, ensuring alignment with Nordstrom's strategic goals.
The TPM II partners with business and technology stakeholders to develop, design, build, and launch technology solutions. They work with the core leadership team to create and maintain a delivery roadmap. The TPM II needs an agile mentality to work with cross-functional teams and vendors, digging in to drive innovation and performance as we evolve our core Customer-facing systems to meet the future needs of the company.
Key Responsibilities:

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• Contribute to the delivery roadmap, planning for the next 3 to 6 months, ensuring that requirements are independent of a specific implementation.
  
• Engage with product management and engineering teams to align prioritization of business initiatives and key metrics that define the success of these initiatives.
  
• Manage scope, resources, and schedules, balancing trade-offs between short-term iteration and longer-term planning.
  
• Maintain and evolve the program roadmap cross-teams, ensuring understanding of project goals and vision.
  
• Identify hard external dependencies and ensure that systems can meet targeted service-level objectives.
  
• Work directly with engineering and product teams to estimate work and create appropriate program milestones.
  
• Build and manage relationships with partners and stakeholders, resolving issues and negotiating timing of dependencies to ensure successful delivery.
  
• Demonstrate a broad understanding of system functionality and interactions, participating in design review processes and serving as a subject matter expert for the overall program.
  
• Lead teams through the full project lifecycle, including ideation, definition, build, testing, launch, and support & closure phases, utilizing appropriate project management methodologies and tools.
  
• Ensure a comprehensive testing strategy aligns with initiative goals and oversee the execution of end-to-end testing.
  
• Oversee the deployment plan for products or systems, coordinating across teams and functions, identifying, and mitigating risks, and ensuring quality and performance standards are met.
  
• Identify and produce valuable analytics for improved performance and business decisions.
  
• Use retrospectives throughout the program lifecycle to ensure a continuous improvement mindset.
  
  Qualifications:
  
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  • A 4-year degree in Computer Science, Engineering, or a related technical field is preferred, or equivalent experience.
    
  • 3+ years of professional experience in program or project management within a technology environment.
    
  • Demonstrated ability to manage complex projects with multiple dependencies and minimal supervision.
    
  • Strong stakeholder management skills with the ability to build relationships and communicate effectively at all levels of the organization.
    
  • Proficient in project management tools such as JIRA, Confluence, GitLab and other relevant software or ability to pick up various software tools quickly.
    
  • Familiarity with Agile methodologies and frameworks is a plus.
    
  • Understanding of SDLC methodologies.
    
  • Excellent problem-solving skills and the ability to identify and mitigate risks proactively.
    
  • Experience with large scale enterprise software/services.
    
  • Experience drafting technical requirements.
    
    Preferred Qualifications:
    
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    • Professional experience delivering solutions built on AWS/GCP.
      
    • Agile, lean, and Kanban delivery process experience.
      
    • Experience supporting retail systems/solutions.
      
      We've got you covered---
      Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
      
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      • Medical/Vision, Dental, Retirement and Paid Time Away.
        
      • Life Insurance and Disability.
        
      • Merchandise Discount and EAP Resources.
        
        Pay Range Details
        The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. Washington: $103,000 - $188,500 Annually. This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment.
        About Us
        We're a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we're building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers.
        CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.
        OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.
        CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.
        HERE TO WINWe're committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.
        WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.
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Keywords: Nordstrom Inc., Bellevue , Technical Program Manager 2 - Customer Experience Platform Team (Hybrid - Seattle), Executive , Seattle, Washington