Customer Service Representative

Company: Banner Bank
Location: Issaquah
Posted on: November 2, 2024

Job Description:

Job Summary

• As a Banking Support Specialist for Banner Bank, you will provide back-up teller/banker coverage and assistance at various retail branch locations within a specific geographic region.At each location, you will provide an excellent experience for clients, acting as the face of the Bank, and process client transactions accurately and efficiently. You'll also assist clients in achieving their financial goals by actively referring Bank products and services.The work location can vary daily, and daily travel between branches will be required. This role is ideal for individuals who value diversity and inclusion in the workplace and are committed to providing exceptional customer service.Key Responsibilities
  • Process transactions accurately and efficiently in accordance with established policies and procedures while providing an excellent experience for clients and acting as the face of the Bank.
  • Assist clients in achieving their financial goals by actively referring Bank products and services, and by referring clients to other Bank specialists when appropriate.
  • Perform quality work within deadlines with or without direct supervision.
  • Work effectively as a team contributor on all assignments.
  • Maintain a high level of personal reliability and punctuality.
  • Sell Bank products and services via in-person and telephone conversations, meeting minimum referral standards set by Manager.
  • Provide back-up teller coverage or back-up personal banker coverage and assistance at any retail branch location within a specific geographic region.
  • Comply with policies, procedures, security requirements, and government regulations.Requirements
    • High school diploma required.
    • Minimum 2 years of teller experience, including sales experience with established goals.
    • Ability to travel 50%.
    • Strong organizational skills and attention to detail.
    • Basic understanding of PC with Windows-based applications and calculator.
    • Basic math, negotiation, and problem-solving skills.
    • Excellent verbal and written communication skills, proper phone and email etiquette.
    • Good interpersonal and relationship-building skills, excellent customer service skills.
    • Ability to work branch hours.Compensation and Benefits
      • Targeted starting compensation range $18+/hour plus $1.50 premium on top of base pay.
      • Incentive and commission compensation may be awarded for eligible roles.
      • Comprehensive employee benefits, including medical, dental, vision, LTD, STD, and life insurance.
      • Paid vacation time, sick time, personal days, paid volunteer time, and 11 company-paid holidays.
      • 401(k) with up to 4% match and immediate vesting.
      • Tuition reimbursement up to $5,250 annually with minimum service requirement.

Keywords: Banner Bank, Bellevue , Customer Service Representative, Hospitality & Tourism , Issaquah, Washington