HVAC Service Operations Coordinator

Company: Johnson Controls International
Location: Bothell
Posted on: September 27, 2024

Job Description:

About the RoleWe are seeking a highly skilled HVAC Service Operations Coordinator to join our team at Johnson Controls International. As a key member of our service operations team, you will play a critical role in ensuring the timely and efficient delivery of our services to our customers.Key Responsibilities

• Receive and schedule customer calls for service, ensuring timely completion of preventative maintenance and alignment with monthly forecasting goals.
• Manage the schedule of assigned technicians and mechanics, ensuring that all necessary resources are available to meet customer needs.
• Debrief activities daily, coordinating with technicians and mechanics to resolve concerns quickly and ensure customer satisfaction.
• Assess job completion and collaborate with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process.
• Communicate with customers to ensure their needs are met and provide exceptional customer service.
• Coordinate labor scheduling to align technicians with the appropriate customer and service need.
• Ensure that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
• Perform other duties and administrative activities as assigned.Requirements
  • High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.
  • Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
  • Must have strong interpersonal skills to effectively communicate with both internal and external clients.
  • Able to prioritize work activities based upon financial impact to desired business goals.
  • Able to influence diverse teams to accomplish tasks/goals.Preferred Qualifications
    • Associates degree preferred.
    • Experience and/or basic project accounting or costing principles is desired.What We OfferWe offer a competitive hourly rate, ranging from $26 to $32, depending on education, experience, knowledge, skills, and abilities. This position includes a comprehensive benefits package, which can be viewed on our main careers page.Johnson Controls International is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law.

Keywords: Johnson Controls International, Bellevue , HVAC Service Operations Coordinator, Professions , Bothell, Washington