Service Advisor/Sales - Renton
Company: Greg's Automotive
Location: Renton
Posted on: January 26, 2025
Job Description:
Overview:
Greg's Automotive provides great services such as our Customer Care
Program and shuttle service. When you come to Greg's, you're part
of the family. We are successful for one simple reason; we hire the
Superstars! You'll find our team of industry professionals is
second to none, industry wide! Shop owners from across America have
visited our facility and their comments are always the same. They
rank our facility, and our people, with the best of the best! -The
Service Advisor/Sales is responsible for selling and promoting all
products and services offered by Greg's Automotive by following the
company's store standards and expectations. - -COMPENSATION:
$75,000 - $90,000 per year, depending on experience. - -Principal
Duties and Responsibilities: -
Promptly greet customers in a
professional and courteous manner both in person and on the
telephone using the Company's standardized customer service
techniques.Listen to and thoroughly document customer's concerns;
inspect vehicle and refer to service history to accurately identify
and verify customer's service needs.Recommend services according to
appropriate level of knowledge. Clearly communicate any additional
recommendations from the Automotive Technician to the customer so
that they can make an informed decision. Properly document all
recommendations in customer file.Promote the sales of appropriate
services, parts, and accessories by demonstrating an understanding
of the product and associated service requirements.Provide customer
with an accurate quote that includes cost and time of completion
for the services approved by the customer. Provide customer with
updates throughout the day on the status of their services.Follow
proper procedures when cashing out a customer's ticket to include a
review of the completed multi-point inspection and explanation of
applicable warranties.Conduct post repair and declined services
follow up phone calls to ensure customer satisfaction for all
individual customers.Track all new returns, core returns and
warranty parts for individual customersOther duties as
assignedEmployee Benefits:
Competitive Bi-Weekly PayTuition
ReimbursementPaid Vacation, Paid Sick Time, and 6 Paid
HolidaysMedical, Dental and Vision InsuranceLife Insurance (Company
paid)401(k) Retirement Savings Plan with Company MatchDiscounted
Services on Personal and Immediate Family VehiclesOpportunity for
Advancement!Qualifications:
Must be at least 18 years of
ageAbility to work a minimum of five days per week, including
weekends.Prior experience as a Service Advisor is helpful, but not
requiredProfessional appearance & proven ability to work in a
process driven environment - -Sun Auto Tire & Service provides
equal employment opportunities to all employees and applicants for
employment and prohibits discrimination and harassment of any type
without regard to race, color, religion, age, sex, national origin,
disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other
characteristic protected by federal, state, or local laws.
Keywords: Greg's Automotive, Bellevue , Service Advisor/Sales - Renton, Sales , Renton, Washington
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